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Terms Conditions That Govern Your borneo888 Account

These terms set out the rules between you and borneo888 when you open an account, make deposits through Touch 'n Go eWallet, Boost, or GrabPay, and access the lobby where local law permits.

Account eligibility appliesLocal law governs accessTouch 'n Go eWallet acceptedBoost & GrabPay supportedFair account rules

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TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these terms is unclear, or if you need to raise a dispute about your account, wallet transaction, or access rights, our support team is available through the channels below. Players in Melaka and across Malaysia can reach us without calling an international line — all contact paths are local-friendly and handled in English.

DATA & ACCOUNT SECURITY

How We Protect Your Account and Handle Your Data

Your account data — including your registered Touch 'n Go eWallet or GrabPay details, transaction history, and login credentials — is stored with SSL encryption and access-controlled at our end. We do not share your personal details with third parties outside of what is required to process your payment or comply with applicable law. You can request a copy of the data we hold, ask us to correct inaccurate records, or request account closure at any time through live chat or email.

Data Retention

We retain your account and transaction records for the period required under applicable law. After account closure, data is held only as long as legally necessary before secure deletion.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can manage cookie preferences from your browser settings at any time.

Account Security

Each login triggers an OTP sent to your registered mobile number. If you receive an OTP you did not request, change your password immediately and contact support via live chat.

Data Requests

To request, correct, or delete your personal data, contact us through the email address in your account dashboard. We aim to respond within the timeframe required by applicable law.

What These Terms Cover and How They Apply

borneo888 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By registering an account with borneo888, you confirm that you have read, understood, and agreed to these terms in full. Access to the lobby — including live casino tables, slots such as Merdeka Luck Slots, and crash games like Crash Game — is conditional on your

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acceptance. We may update these terms when required; continued use of your account after any update constitutes acceptance of the revised version. We will notify you of material changes via the contact details on your account. Eligibility is determined by local law in your jurisdiction. Where
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local law does not permit access to online casino services, these terms do not extend an entitlement to use the platform. You are responsible for verifying your own eligibility before depositing funds. Deposits processed through Touch 'n Go eWallet, Boost, GrabPay, DuitNow, or FPX are subject
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to the transaction limits and verification steps shown at the cashier screen. Withdrawals require identity verification before funds are released to your registered wallet. We reserve the right to suspend or close accounts that breach these terms, with any eligible balance returned through the original payment
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method after verification is complete

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

These are the questions we hear most often about how our terms work, what your rights are, and what happens when something needs to be resolved.

These terms apply to anyone who opens an account with borneo888 and accesses the lobby where local law permits. By registering, you confirm you have read and accepted them in full.

We notify you of material changes via your registered contact details. Continuing to use your account after the update date means you accept the revised terms. You can close your account if you do not agree.

Contact us via live chat or the support email in your account dashboard. Include your transaction reference and the payment method used — Touch 'n Go eWallet, Boost, or GrabPay — for faster handling.

Yes. Send a data request to the support email listed in your account dashboard. We will respond within the timeframe required by applicable law and provide the records we hold on your account.

Eligibility depends on local law in your jurisdiction. Access is available where local law permits. You are responsible for confirming your own eligibility before depositing or placing any wager.

Request closure through live chat or email. After identity verification, any eligible balance is returned to your original payment method — your registered Touch 'n Go eWallet, Boost, or GrabPay account.

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